VIEW OUR TERMS & CONDITIONS

When placing an order with Luxxe Hampers, you acknowledge that you have read, understood & agree to be bound by all the Terms and Conditions of this agreement.  These Terms & Conditions may be changed at any time by Luxxe Hampers without notice.

  1. Please make sure all delivery details are entered correctly.  Incorrect information can result in delays in delivery.  For deliveries to business addresses you must include the business name & contact person on your order.  A re-delivery fee will be passed on to you, should the order need to be re-delivered.
  2. We reserve the right to replace any unavailable product with a product of similar type and value without notice by will endeavour to avoid this eventuality.
  3. Please note that some products have be photographed with additional props. Unless an item is listed it is not included in the hamper.
  4. Gift hampers containing alcohol may only be purchased and delivered to persons over the age of 18.
  5. Luxxe Hampers will endeavour to deliver an order by the date requested. However, this is not always possible due to unforeseen circumstances or events beyond our control.  You agree that late delivery does not constitute a failure to our agreement, and does not entitle you to cancel your order or be refunded.
  6. Once payment for an order has been accepted, cancellation is at the discretion of Luxxe Hampers. If you wish to cancel an order, please contact Luxxe Hampers immediately, on 0432 444 950 and within 48 hours of placing the order. Cancellations are not accepted once the order has left Luxxe Hampers premises. Orders will be dispatched upon full payment to Luxxe Hampers.
  7. All advertised prices for our hampers are GST inclusive.

DELIVERY TERMS & CONDITIONS

  1. Luxxe Hampers delivers within the Perth Metro area. Deliveries outside this area are available by prior arrangement.
  2. All orders placed for four (4) hampers or more are eligible for free delivery to your (one) office location (within 30km from our office located in South Guildford). Any orders under this will incur a one off delivery fee of $33.
  3. For order of four (4) or more hampers that require delivery to separate addresses, an additional cost per delivery of $15 applies. (Bulk orders excluded). For further information please contact us to discuss – info@luxxehampers.com.au
  4. Please include a contact phone number of the recipient so that in the event there is no one at the address at time of delivery, we can contact them to advise that the gift has been delivered and left in a safe place.
  5. Incorrectly addressed orders will incur a re-delivery fee of $30 due and payable prior to next delivery.
  6. Deliveries are made Monday to Friday, during business hours. Weekend deliveries or other arrangements upon request.

PERSONAL BUYING SERVICE

Our personalised buying service allows you to customise your gift hampers with specific items of your choice. How it works:
  • Request: Simply tell us what items you’d like included in your hamper.
  • Sourcing: We’ll source and purchase these items for you.
  • Inclusion: Your requested items will be carefully packaged with the rest of your hamper contents.

Charges & Minimums:

  • Sourcing & Handling Fee: A flat fee of $25 per item or 15% of the item cost (whichever is greater) will apply to hampers that include sourced items.
  • Item Cost: You will be charged the actual cost of the sourced items.
  • Minimum order: A minimum order of 4 hampers applies for this service.

We’ll provide a total price estimate upon receiving your request to ensure complete transparency.

Talk to us about a discount for for bulk orders (30+ hampers).

PLACING ORDERS

All of our hampers can be conveniently ordered online or by contacting us at info@luxxehampers.com.au.

As some of our hampers feature carefully selected homewares, these items may not be in stock at time of ordering and may require a little extra time to source. We appreciate your patience while we prepare your order.

Typically, delivery or collection is ready within 1–2 working days.

Please email us HERE or info@luxxehampers.com.au or phone 0432 444 950 if you are experiencing any difficulties with your website purchase and we will get back to you as soon as possible.

CORPORATE BRANDING

Company logo branding on hamper boxes is available for orders of 4 or more hampers.

  • Orders of 10 or more hampers receive branding complimentary.

  • Orders of 4 to 9 hampers incur a one-off branding setup fee of $30.

Please enquire through the CONTACT US page on our website or email – info@luxxehampers.com.au for further information.

CUSTOM ORDERS

View our range of hampers online for inspiration.  If you would like to customise or brand any of our options, or would like to create your own, please email us HERE or fill out the enquiry form on the product description page and we will get back to you to discuss.

For custom orders, or any order that is not placed via our website, the following applies;

Once you have reviewed and approved your gift design, we will invoice you for 50% of the total of your order with payment terms being upon receipt of invoice.

After receipt of payment, we will aim to commence preparing your customised order within 24 hours. The lead time to have your order ready will depend on the volume and production time varies by scope and branding options.

Typically allow 10 business days turnaround from proof approval of any branded elements to have your gifts curated and delivered.

ONGOING CUSTOM ORDERS & Notice Period

For clients with ongoing or repeat custom hamper orders, Luxxe Hampers orders stock in advance based on your agreed hamper design and product selections. This ensures your orders can be prepared efficiently and delivered promptly when required.

If you wish to make changes to your custom hamper contents, pause gifting, or discontinue ongoing orders, we kindly ask for a minimum notice of two (2) upcoming orders. This allows time for stock purchased specifically for your hampers to be used wherever possible.

Where sufficient notice is not provided, any items ordered specifically to meet your requirements that cannot be reasonably repurposed may remain chargeable.

We truly value the relationships we build with our clients and appreciate open communication to keep everything running smoothly.

CHRISTMAS ORDERING 2026

How to place an order

All of our hampers can be purchased via our website.

If you are experiencing any difficulties with your purchase please email us HERE or info@luxxehampers.com.au or phone 0432 444 950 and we will get back to you as soon as possible.

If you would like to customise or brand any of our Christmas hamper options, or would like to create your own, please email us HERE or fill out the enquiry form and we will get back to you to discuss.

All Christmas orders must be placed by 20 November 2026 to allow for us to order stock in and pack orders so that we can deliver to your office from 1 December 2026.

Any orders placed after this date, we will do our best to fulfil – please email info@luxxehampers.com.au to ensure that we have stock.

Please place your order ASAP to allow us to schedule deliveries and place orders with our suppliers before their cut off dates.

Payment

For custom orders or orders placed outside our website:

Once you have reviewed and approved your gift design, an invoice will be issued. Payment is due upon receipt of the invoice, and your order is confirmed once payment has been received.

Delivery

Free Delivery

All orders placed for four (4) hampers, or more are eligible for free delivery to your office location (within 30km from our office located in South Guildford).

Other

A delivery fee for orders of less than (4) gift hampers will be charged a flat rate fee of $33 (inc GST).

Please note that Luxxe Hampers do not deliver outside of a 30km radius of our South Guildford office. (unless bulk orders are made, and prior arrangements have been made with Luxxe Hampers.)

If you would like to discuss other delivery options for remote areas, please contact us on 0432 444 950 to discuss.

Sending Gifts to Multiple Addresses

To purchase multiple branded gifts and have them sent to individual recipients, please email us at info@luxxehampers.com.au.  We will get in touch to discuss so an invoice can be issued and we will then prepare your gifts for individual delivery.

$33 total when sending two or more gifts to the same address.

Click & Collect

If you are outside of our 30km radius or your order is not eligible for free delivery, collection from our South Guildford office is available.  Please email info@luxxehampers.com.au or contact 0432 444 950 to arrange.

Delivery Dates

If you have a preferred delivery date, please include this in your enquiry form.

Christmas deliveries will be made between 2 December 2026

 up until we close on Friday 19 December 2025, unless prior arrangements are made directly with Luxxe Hampers.  Please CONTACT US to discuss or arrange.

Luxxe Hampers will endeavour to deliver an order by the date requested.  However, this is not always possible due to unforeseen circumstances or events beyond our control.  You agree that late delivery does not constitute a failure to our agreement, and does not entitle you to cancel your order or be refunded.

Bulk Orders

Contact us at info@luxxehampers.com.au to discuss a bulk order (25+ gift hampers).

Delivery on bulk orders to your office is free.  If separate delivery to recipients is required, please speak to us directly to discuss arrangements.

Bulk Order Payments

Payment is due upon receipt of the invoice, and your order is confirmed once payment has been received.

Refunds and Cancellation Policy

Luxxe Hampers does not provide refunds for change of mind.

Refunds will not be given for late delivery outside of the stipulated delivery time frames provided. Please refer to our general terms and conditions regarding delivery.

Due to the perishable nature of the products, Luxxe Hampers cannot accept returns if a product has been delivered successfully to the wrong person.

A refund will only be offered if the products is deemed faulty.  This decision will be made at the discretion of Luxxe Hampers.

If you have any issues regarding a product or service provided by Luxxe Hampers, please CONTACT US within 5 days of dispatch.

Once payment for an order has been accepted, cancellation is at the discretion of Luxxe Hampers.

If you wish to cancel an order, please contact Luxxe Hampers immediately to discuss, via phone – 0432 444 950.

Promotional Offer: $20 Off Your First Order

By signing up with Luxxe Hampers, you will receive a discount of $20 off your first order. This offer is valid for orders with a minimum spend of $150.

The discount can only be used once and cannot be combined with any other promotions or discounts. To apply the discount, please enter the provided code at checkout.

Christmas 2026 – October 15% Off Promotion 

  • This promotion entitles customers to 15% off Luxxe Hampers orders with a minimum spend of $199.
  • Promotion is valid from 5 October 2026 to 15 October 2026, inclusive.
  • All orders placed during this promotion will be delivered from 1 December onwards.
  • The minimum spend of $199 applies to the hamper order value, excluding delivery fees.
  • The discount applies to Luxxe Hampers products only and is subject to product availability.
  • The 15% discount will automatically be applied at checkout.
  • The promotion cannot be used in conjunction with any other offer, discount, promotion or voucher.
  • The offer is available for orders placed during the promotional period only.
  • No cash or credit alternative is available for the discount.
  • Luxxe Hampers reserves the right to amend, extend or withdraw the promotion at any time without notice.
  • By placing an order using this promotion, customers agree to these terms and conditions.

If you have any questions, please contact info@luxxehampers.com.au for further assistance or phone 0432 444 950.